Live A Different Life

When you work 5 days a week. 8 hours a day: typing, dispensing, checking, double-checking, correct error, give to customers, filing, doing batch, blister pack, pre-packing, stocking, OTC sales, every script begin to look very similar, every patient walking through the door become a number, not a person.

We do what we are trained to do: dispense, check, give to patient, next item please. But every patient is different, every customer is unique. It's easy to get swallowed up by the routine of work but it's also easy to get out of the routine. Go an extra mile for a customer, a smile is taken kindly by a patient.

I have worked with quite a few pharmacists in the past few months and they were all great pharmacists but there is one that have made an impression. She remembers the names of regular customers, familiar with their current situations and expresses kindness for those who is in need.

Health professionals are the ambassadors of health systems, complex medical terms, medical examinations and medicines. It's important for us to remember that eveyone needs compassion and random act of kindness would be appreciated. One nice comment or a smile might make someone's day.